How to Improve Usability in Open-Source Software Projects? An Analysis of Evaluation Techniques Through a Multiple Case Study
Date Issued
2025
Author(s)
Llerena, Lucrecia
Castro, John W.
Llerena, Mayra
Rodriguez, Nancy
DOI
https://doi.org/10.3390/informatics12010012
Abstract
Open-source software has experienced steady growth, driving increased research. However, open-source communities still need standardized processes to ensure software quality, and their characteristics make it challenging to adopt many usability techniques from human–computer interaction directly. Our study aims to adapt and evaluate the feasibility of three usability evaluation techniques—cognitive walkthrough, formal usability testing, and thinking aloud—across three open-source projects (Code


